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1. Subject of the Offer
The Operator offers the User the opportunity to enter into a services agreement for the organisation of charter flights, helicopter transportation, and related business aviation services on the terms set forth in this Section.
This offer constitutes a public offer in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (Special Part). The moment of acceptance of this offer is the User’s submission of a request via the relevant form on the Website, by email, or by telephone.
2. Service Delivery Procedure
Services are provided in the following order:
(a) the User submits a request specifying the route, dates, number of passengers, and other required parameters;
(b) the Operator reviews the request and provides the User with a commercial proposal specifying the cost and terms of the Services;
(c) the User confirms acceptance of the terms of the commercial proposal;
(d) the Parties enter into an individual agreement specifying the particular terms of the Services, or the Operator provides the Services on the basis of the accepted offer;
(e) the Operator delivers the Services within the timeframes and on the terms agreed by the Parties.
3. Pricing and Payment
The cost of Services is determined on an individual basis according to the parameters specified in the User’s request and is set out in the commercial proposal or individual agreement.
Payment for Services is made in the national currency of the Republic of Kazakhstan (tenge) or in a foreign currency in accordance with the terms of the commercial proposal or agreement.
The Operator’s banking details:
In Kazakhstani tenge (KZT):
Halyk Bank of Kazakhstan JSC, BIC: HSBKKZKX, Account: KZ78601A861056934101.
In US dollars (USD):
Halyk Bank of Kazakhstan JSC, BIC: HSBKKZKX, Account: KZ46601A861066889981.
In euros (EUR):
Halyk Bank of Kazakhstan JSC, BIC: HSBKKZKX, Account: KZ67601A861066889991.
4. Cancellation and Refund Terms
Cancellation and refund terms are determined by the individual agreement between the Operator and the User. In the absence of an individual agreement, the following general rules apply:
(a) cancellation of the request prior to confirmation of the commercial proposal — no financial obligations;
(b) cancellation after confirmation, but no fewer than 72 hours before the scheduled departure — refund less expenses actually incurred by the Operator;
(c) cancellation fewer than 72 hours before the scheduled departure — in accordance with the terms of the individual agreement;
(d) refunds are processed within 15 (fifteen) banking days from the date the refund decision is made.
The Operator reserves the right to cancel or reschedule a flight for safety reasons, adverse weather conditions, or decisions of authorised government bodies. In such cases, the Operator offers the User alternative arrangements or provides a full refund of amounts paid.
5. Liability of the Parties Under the Offer Agreement
The Parties shall be liable for non-performance or improper performance of obligations under this agreement in accordance with the legislation of the Republic of Kazakhstan.
The Operator shall not be liable for improper provision of Services if caused by force majeure circumstances, including but not limited to: natural disasters, military actions, strikes, government decisions, airspace restrictions, and adverse weather conditions.
The Operator bears responsibility for flight safety in accordance with the aviation legislation of the Republic of Kazakhstan and the international IOGP standards to which the Company is certified.
The Operator offers the User the opportunity to enter into a services agreement for the organisation of charter flights, helicopter transportation, and related business aviation services on the terms set forth in this Section.
This offer constitutes a public offer in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (Special Part). The moment of acceptance of this offer is the User’s submission of a request via the relevant form on the Website, by email, or by telephone.
2. Service Delivery Procedure
Services are provided in the following order:
(a) the User submits a request specifying the route, dates, number of passengers, and other required parameters;
(b) the Operator reviews the request and provides the User with a commercial proposal specifying the cost and terms of the Services;
(c) the User confirms acceptance of the terms of the commercial proposal;
(d) the Parties enter into an individual agreement specifying the particular terms of the Services, or the Operator provides the Services on the basis of the accepted offer;
(e) the Operator delivers the Services within the timeframes and on the terms agreed by the Parties.
3. Pricing and Payment
The cost of Services is determined on an individual basis according to the parameters specified in the User’s request and is set out in the commercial proposal or individual agreement.
Payment for Services is made in the national currency of the Republic of Kazakhstan (tenge) or in a foreign currency in accordance with the terms of the commercial proposal or agreement.
The Operator’s banking details:
In Kazakhstani tenge (KZT):
Halyk Bank of Kazakhstan JSC, BIC: HSBKKZKX, Account: KZ78601A861056934101.
In US dollars (USD):
Halyk Bank of Kazakhstan JSC, BIC: HSBKKZKX, Account: KZ46601A861066889981.
In euros (EUR):
Halyk Bank of Kazakhstan JSC, BIC: HSBKKZKX, Account: KZ67601A861066889991.
4. Cancellation and Refund Terms
Cancellation and refund terms are determined by the individual agreement between the Operator and the User. In the absence of an individual agreement, the following general rules apply:
(a) cancellation of the request prior to confirmation of the commercial proposal — no financial obligations;
(b) cancellation after confirmation, but no fewer than 72 hours before the scheduled departure — refund less expenses actually incurred by the Operator;
(c) cancellation fewer than 72 hours before the scheduled departure — in accordance with the terms of the individual agreement;
(d) refunds are processed within 15 (fifteen) banking days from the date the refund decision is made.
The Operator reserves the right to cancel or reschedule a flight for safety reasons, adverse weather conditions, or decisions of authorised government bodies. In such cases, the Operator offers the User alternative arrangements or provides a full refund of amounts paid.
5. Liability of the Parties Under the Offer Agreement
The Parties shall be liable for non-performance or improper performance of obligations under this agreement in accordance with the legislation of the Republic of Kazakhstan.
The Operator shall not be liable for improper provision of Services if caused by force majeure circumstances, including but not limited to: natural disasters, military actions, strikes, government decisions, airspace restrictions, and adverse weather conditions.
The Operator bears responsibility for flight safety in accordance with the aviation legislation of the Republic of Kazakhstan and the international IOGP standards to which the Company is certified.